Responsible Service of Gambling (RSG)

Blackboard Creative is in partnership with Training provider - Ram Training Services RTO #31701. Ram Training are the training providers of this course - SITHGAM201 – Provide Responsible Gambling Service.

Resposnsible Service of Gaming is providing responsible gambling services, and information to customers who require assistance with their problem gambling. The unit relates to satisfying requirements for providing responsible gambling services under state/territory legislation.

It is a mandatory requirement for anyone carrying out gaming duties within a Queensland licensed club or hotel, to hold a current OLGR approved Responsible Service of Gaming (RSG) certificate. This includes eligible licensees, gaming nominee licence holders, gaming employee licence holders and any employee performing any gaming related duties.

RAM Training Services runs the ½ day (4 hours) RSG course on a monthly basis out of Southport on the Gold Coast, Brisbane & the Sunshine Coast. We can also come to you for group bookings, anywhere within Queensland (discounts apply).

The RSG course is run on a regular monthly basis out of the Gold Coast, Sunshine Coast and Brisbane. For more information, please send through your enquiry now.

Who should do this course

This course is essential for any level of personnel participating in the promotion, sale and service of gambling activities in licensed premises.

The likely personal whom fall within the above category are venue managers, gaming supervisors, attendants involved in gaming areas.

Key points

Develop the skill and knowledge required to provide responsible gambling services. This course satisfies requirements for providing responsible gambling services in Queensland and meets the requirements of the Office of Liquor and Gaming Regulation (OLGR). This course covers the following areas:

  • Laws relating to gambling
  • Gaming Code of Practice
  • Assist patrons with exclusion procedures at the venue
  • Required documentation
  • The effect on the community
  • Understand the importance of creating a physical gambling environment which promotes responsible gambling
  • Manage financial transactions to promote responsible approaches to gambling
  • Interact with customers and the community
  • Provide responsible gambling information to customers
  • Provide accurate player information to patrons
  • Understand the nature of gambling activities and problem gambling


The fee for this course is $75 – or combine it with an RSA course for a total cost of $130 (saving $20). Onsite delivery (we can come to you) and discounts apply for group bookings!


There are no pre-requisites to complete this course, however we do strongly recommend that you have a Grade 10, or equivalent, level of English reading and writing.



West End



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in Partnership with RAM Training Services

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  • Address

    Suite 101/Level 1, 9 Bay Street,
    Southport Gold Coast, QLD 4215
    PO Box 9012, Gold Coast MC QLD 9726

  • Phone

    0499 887 577

  • ACN

    614 692 885


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